6xis Frequently Asked Questions

6xis requires a valid government-issued photo ID for KYC verification — a National ID (NID) card or passport is accepted. You will also need to provide a photo of yourself holding the ID (a selfie with ID). Proof of address such as a utility bill or bank statement from a Bangladeshi bank (Dutch-Bangla Bank, BRAC Bank, Sonali Bank, City Bank, or Islami Bank) may be requested. Documents are reviewed within 24 hours on business days.

To reset your 6xis password, go to the login page and tap 'Forgot Password'. Enter the mobile number linked to your account and you will receive an SMS with a reset code. Enter that code on the next screen, then create a new strong password. The reset link expires within 15 minutes for security. If you no longer have access to your registered number, contact the 6xis support team directly.

No. 6xis strictly allows only one account per person. Creating duplicate accounts is a violation of the Terms & Conditions and can result in permanent suspension of all associated accounts and forfeiture of any balances. If you believe a duplicate account was created in error, contact support immediately to resolve the situation before placing any bets.

You can request account closure by contacting the 6xis support team. Before closing, ensure your account balance is fully withdrawn to your bKash, Nagad, or Rocket wallet. Account closure requests are processed within 3 business days. If you are closing your account because gambling has become a problem, we strongly encourage you to review our Responsible Gaming page for self-exclusion options and support resources first.

The minimum deposit on 6xis is ৳200 when using bKash, Nagad, or Rocket. For bank transfers via Dutch-Bangla Bank, BRAC Bank, or City Bank, the minimum is ৳500. There is no maximum single deposit limit, though your payment provider (e.g. bKash) may apply its own daily transaction ceiling. All deposits are in BDT and credited at the current exchange rate if you hold a non-BDT balance.

Withdrawals to bKash and Nagad are processed within 1 to 6 hours once your request is approved. Rocket withdrawals typically take up to 12 hours. Bank transfers to BRAC Bank, Dutch-Bangla Bank, Sonali Bank, or Islami Bank may take 1 to 3 business days. Processing times can be slightly longer during Eid holidays or peak periods. Ensure your KYC is fully verified before submitting a withdrawal request to avoid delays.

The minimum withdrawal on 6xis is ৳500 for all payment methods including bKash, Nagad, Rocket, and bank transfers. There are no withdrawal fees charged by 6xis itself. Note that your mobile wallet provider may deduct their standard transaction fee on incoming transfers. Withdrawals are only processed to payment methods that match the name on your verified 6xis account.

All slot games available on 6xis use certified Random Number Generator (RNG) technology, which means every spin outcome is completely random and independent of previous results. Game providers including Pragmatic Play, NetEnt, and Microgaming submit their titles to independent testing labs for RNG certification. 6xis does not alter game RTPs — the published Return to Player percentage for each game reflects the actual certified figure from the provider.

Yes, 6xis is fully optimised for mobile play. The platform runs smoothly in your phone's browser — no app download is required. Android and iOS devices are both supported. The site is designed with a mobile-first layout, so games, betting markets, and account management all work cleanly on screens as small as 320px wide. For the best experience, use a stable internet connection (4G or Wi-Fi) when playing live casino games or placing in-play cricket bets.

6xis offers a wide selection of live casino games powered by Evolution Gaming and Ezugi, including live Baccarat, live Roulette, live Blackjack, Dragon Tiger, Andar Bahar, and game-show style titles like Crazy Time and Mega Ball. Live tables are streamed in HD with real dealers 24 hours a day. Bangladeshi players particularly enjoy the dedicated Andar Bahar and Dragon Tiger tables that run around the clock with BDT-friendly betting limits.

Wagering requirements on 6xis bonuses specify how many times you must play through the bonus amount before it can be withdrawn as real cash. For example, a 20x rollover on a ৳1,000 bonus means you need to place ৳20,000 in total qualifying bets before withdrawal. Different games contribute different percentages toward the rollover — sports bets and live casino games typically count at 100%, while some slot games may count at a lower rate. Full wagering terms are listed in the bonus section of your account.

Yes, free spin winnings on 6xis are subject to wagering requirements before they can be withdrawn. Winnings from free spins are typically credited as bonus funds rather than instant cash. The standard rollover requirement for free spin winnings is noted in the specific promotion's terms. Always read the full promotion terms before opting in to a free spin offer so you understand exactly what is required to convert your winnings to withdrawable cash.

The minimum age to register and play on 6xis is 21 years old. This applies to all games and betting markets on the platform, including cricket betting, slots, live casino, and crash games. Age verification is part of the KYC process, and accounts found to belong to players under 21 will be immediately closed and any winnings forfeited. 6xis takes its age restriction policy seriously to promote responsible gaming in Bangladesh.

Yes, 6xis provides deposit limit tools as part of its responsible gaming commitment. You can set daily, weekly, or monthly deposit limits directly from your account settings. Once a limit is set, it takes effect immediately and cannot be increased for a 24-hour cooling-off period — this prevents impulsive decisions. Limits can be reduced at any time instantly. If you feel your spending is out of control, we encourage you to use this feature proactively before reaching out to support.

If you feel gambling is negatively affecting your life, 6xis offers a self-exclusion option that temporarily or permanently blocks access to your account. You can request self-exclusion by contacting the 6xis support team — the block is applied within 24 hours. During self-exclusion, you will not be able to deposit, place bets, or receive promotional communications. We also encourage anyone facing gambling-related difficulties to seek external support resources available in Bangladesh.

6xis uses industry-standard SSL (Secure Socket Layer) encryption on all pages and transactions to protect your data in transit. Your financial details — including bKash, Nagad, and bank account numbers — are never stored in plain text. 6xis does not sell or share your personal information with third-party marketers. You can review the full data handling policy in the Privacy Policy section of the site.

If gambling is causing stress, financial pressure, or affecting your relationships, the first step is to acknowledge it. 6xis provides self-exclusion, deposit limits, and session time reminders to help you stay in control. We strongly recommend visiting our Responsible Gaming page for detailed guidance. Consider speaking to a trusted friend or family member, or reaching out to a mental health professional in Dhaka, Chittagong, Sylhet, or your local area for confidential support.

Yes. 6xis offers a time-out feature that lets you pause your account for a defined period — available options typically include 24 hours, 7 days, or 30 days. During a time-out, your account is locked and cannot be used to deposit or bet. Your balance is preserved and accessible again once the cool-off period ends. This is different from permanent self-exclusion and is ideal if you simply need a short break to reassess your gaming habits.

6xis customer support is available 24 hours a day, 7 days a week. You can reach the support team via the live chat feature on the website or by emailing [email protected]. Response times via live chat are typically under 5 minutes. Email responses are sent within a few hours during normal operating hours (Bangladesh Standard Time, UTC+6). When contacting support about a payment issue, always have your transaction reference number ready to speed up the resolution process.